SERVICES

The scope of operations is as follows:

• Service for troubleshooting system malfunctions or defects in
  equipment according to the standard terms and conditions
  of the Service Level Agreement (SLA). 
             - On-Call Support 
             - Live Chat Support 
             - Remote Support (Team Viewer)
             - On-Site Support
• Service for repairing/replacing damaged or deteriorated equipment
  due to usage.
• Service for preparing maintenance and issue resolution reports.
• Service for receiving problem notifications and providing consultation
  for resolving system usage issues.

       MAINTENANCE SERVICES
       (After the Warranty Expires)

        The Scoop of Work:

• Onsite maintenance 3 times per year
• Remote maintenance 3 times per year
  - Program checking and system maintenance
  - Backup log file, error and report program
  - System adjustment for highest productivity
• Solutions for technical problems (SLA)
• Repairing damaged equipment
  (Including equipment that must change)
• Temporary use of hardware spare parts in case problems
• Backup and configure program in case
  of system relocation or system migration
• Service Report
• Tech Support (SLA)
  - 24/7 On-Call & Remote & Web Helpdesk Support
  - 8X5 On-Site Support (5 Working Days, Working Hours)
  (Working Days/Hours Mon-Fri 9:00 AM -18:00 PM)

TECHNICAL SERVICES

• On-Site Service for system diagnosis and troubleshooting.
• Remote Support Service for system diagnosis and issue resolution.
• Consultation and problem resolution service for telephone system.
• Software program upgrade service to the latest version.
• Equipment upgrade service to enhance system efficiency.
• System expansion service to accommodate increased usage
  (e.g., expanding lines/users/agents).
• New program installation and setup at the system installation point
  (Installed Program & Setup Services).
• Modification and configuration of various program settings.
• IVR program adjustment service from the system's standard program.
• Statistical report system program adjustment service from the
  standard program.
• Equipment relocation service with system installation at new locations.
• Migration service from the old system to a new system (System Migration).
• Replacement/installation of equipment parts when repair is not feasible.
• Repair service for damaged or malfunctioning equipment or parts.
• Backup equipment service during the repair period if repairs cannot be
  completed within the specified time.
• User/Admin Training service with the creation of manuals.

CONTENT SERVICES Designing the workflow structure of PBX/CTI system Designing and scripting speech for PBX/CTI system Modifying/altering menu structures in PBX/CTI system Producing narrated voice recordings with mixed background music (Voice Record & Sound Mix) Data import service into the system at the installation site (Onsite Setup) Remote data import service into the system (Remote Setup)

With a commitment to creating customer satisfaction, the company continues to focus on developing the capabilities of its personnel, improving operational efficiency, delivering high-quality products, and staying at the forefront of continuous system development. Additionally, the company is dedicated to maintaining the highest quality in customer service to ensure ongoing excellence.